Company profiles‎ > ‎

FAQs

FAQ is a place for asking questions and finding answers - all about Jahan & Jayavarman Cruises on Mekong River
Showing 3 items
QuestionAnswer
Sort 
 
Sort 
 
QuestionAnswer
What is the difference between Upstream and Downstream?  Upstream and Downstream indicate the direction, the ships will travel. Downstream means from Siem Reap to Saigon. Upstream is the opposite direction from Saigon to Siem Reap. 
What is the difference between Low Water and High Water season?  Low water season: The water level goes down and very low in Tonle Sap, so the ships have to dock in Kampong Cham, where the embarkation and disembarkation will take place. It takes 4.5 hours for our coaches to transfer to the meeting point in Siem Reap (Victoria Angkor resort & Spa). For downstream (REP-SGN) we will meet at 8 am for the check in formality. For upstream (SGN-REP) the coaches will drop you off around 1:30 pm at Victoria Angkor resort & Spa. Low water season is approximate from January to middle of September. High water season: The ship could cruise along in Tonle Sap and dock near Siem Reap pier. It just takes 45 minutes for our coaches to transfer to the meeting point (Victoria Angkor resort & Spa). The embarkation and disembarkation of the ship will take place near Siem Reap pier. For downstream (REP-SGN) we will meet at 12 noon at the meeting point for check in formality. For upstream (SGN-REP) the coaches will drop you off around 10 am at Victoria Angkor resort & Spa. High water season is approximate from middle of September to the end of December. High water and low water season just make itinerary timing schedule changeable in Siem Reap, there will be no changes at other destinations. 
Do I need to arrange visa before arriving in Saigon or Siem Reap?  For most foreigners visa are needed for both countries. Please check with the Vietnamese and Cambodian embassies in your country. During the upstream cruises (SGN-REP), Heritage Line could support to arrange Cambodia visa at the border. The visa fee of USD 37 per person will be added to their onboard account. For downstream cruises (REP-SGN), Heritage Line could support to arrange Vietnam visa as well. But as the visa has to be issued in Phnom Penh, the processes is difficult and expensive (visa fee will be advised at the time you request for). We strongly recommend arranging Vietnam visa before arrival in Vietnam or Cambodia. 
Showing 3 items